Isango Reviews

I was in Edinburgh on New Year’s Day and booked a bus tour through Isango for the afternoon. They took my £30, I received confirmation of my booking and money left my account. I went to start the tour to find out it was not running on that day. I immediately requested a refund from Isango, nearly 3 weeks later I still have not been refunded my money. I will never use them again and suggest you don’t.

I paid for tickets which didn’t arrive
Then paid again via my friends bank
Which did arrive
Informed isango who told me my tickets had been used, well yes the second ones
Awaiting refund for first tickets

Bought a ticket for the Toronto hop-on hop-off bus. They sent me a ticket but when the girl at the queue tried to scan it, the code wasn't working. In the end I had to purchase a new ticket. I contacted ISANGO three months ago to request a refund and am still waiting. I have sent them half a dozen of emails but they stopped responding. It is just £35 but it is my money and I will not stop until I get my money back. It is a disgrace that such a company could operate like they do since the whole thing it is clearly a scam.

I booked under the impression that i will get access to the canal cruise, only after booking and paying then the condition is that i need to have covid certificate. Who does that? And they refused to refund me after i canceled less than 2 minutes after payment.
My advise, don't use them. They are not 100% honest. They are after our hard earned monies! Thieves!

Giving them a one star rating, because zero is not an option.
Last month, I bought a ticket for the Toronto hop on and off bus from their site. However when I arrived at the bus stop, the girl working at the queue was unable to scan my voucher (it returned an error message). I have emailed them twice to ask for a refund because their voucher was useless but seeing the comments from other users, I now realise I may never see my money again.

VERY VERY VERY BAD EXPERIENCE
Bought a combo ticket for the Madrid tour which included the tour of Santiago Bernabeu.
1. They sent me a barcode to gain access to the stadium, on getting there I found out that the code wasn't working and the stadium officials confirmed I was charged almost double the price by Isango, a ticket I could have bought at the stadium with minimal queue.
2. I reached out to them and they told me to pick up the tickets from any of their buses at any of stops their buses frequent, so I went to the bus stop close to the stadium and the bus guide said I would have to go to the starting point to get the ticket.
3. I went to the starting point to pick the ticket and I was told I would have to go the office of one of their partners at my own cost, in a country where I am a tourist. I refused and requested a refund.
4. Its been three months with no refund.
5. Also booked them for the Barcelona tour (Big mistake), this was not a tour, think of it as paying for a day pass to use a city's transport system.

VERY VERY VERY BAD EXPERIENCE
Bought a combo ticket for the Madrid tour which included the tour of Santiago Bernabeu.
1. They sent me a barcode to gain access to the stadium, on getting there I found out that the code wasn't working and the stadium officials confirmed I was charged almost double the price by Isango, a ticket I could have bought at the stadium with minimal queue.
2. I reached out to them and they told me to pick up the tickets from any of their buses at any of stops their buses frequent, so I went to the bus stop close to the stadium and the bus guide said I would have to go to the starting point to get the ticket.
3. I went to the starting point to pick the ticket and I was told I would have to go the office of one of their partners at my own cost, in a country where I am a tourist. I refused and requested a refund.
4. Its been three months with no refund.
5. Also booked them for the Barcelona tour (Big mistake), this was not a tour, think of it as paying for a day pass to use a city's transport system.

It was a great help by customer care on chat for my Paris Tour, they offered and suggested me the best value tours with their great expertise! Thanks so much guys!

Really a bad support, information unaligned with the service and site out of date, creating for us a really bad experience and waste of money - Hop On Hop Off Munich

Horrible experience. Tickets need printout. Customer service of Isango always unreachable. No refund

THIS COMPANY WILL TAKE YOUR MONEY AND SEND YOU A BROKEN LINK TO DOWNLOAD YOUR TICKETS THEN MAKE EXCUSE AFTER EXCUSE TO REFUND YOUR MONEY. THEY PRETEND TO BE VERY HELPFUL AND UNDERSTANDING THEN DO NOTHING IN THE END.

I TRIED TO PURCHASE TICKETS ONLINE FOR A TOUR BUS IN BARCELONA IN FEBRUARY 2020 AND I AM STILL FIGHTING FOR MY REFUND.

BE WARNED DO NOT USE THIS COMPANY!

Have been waiting for 2 months for my promised credit to appear in my account. It started of when they just refused to respond to my repeated emails - 5 in total. Then had to call the English phone number listed, which diverted to an Indian call centre. So every point of contact has been a disappointment. Still waiting Isango - Where's my money?, I'm still waiting. I will leave a negative review on every website I can find. Ref No *******.

I urge everyone to STAY CLEAR OF ISANGO - this company takes your money under misrepresentation of experiences. I DID NOT GET WHAT I PAID FOR. And once they take your money THEY DO NOT CARE AND CHANGE THE DETAILS ON THE WEBSITE suggesting you’re lying.

I purchased a Miami bus tour with Miami Seaquarium tickets which was clearly advertised on the website at the time of purchase as a ‘combo’. I have screen grabs as proof.

There were a variety of issues with what they sold me...

1 - On arriving at the bus stop, with my 18 month old baby, I was told the bus tickets I had been sent weren’t valid for travel and I had to make my own way across the city, a 45 minute journey of my own expense in taxis, to pick the tickets up from the main bus office.

2 - At the time of purchase, Isango’s website clearly stated that you got a second day free on the bus tour when you received your first ticket, which my paperwork confirmed, however staff of the bus company told me this was not true and Isango had given, and sold, me the wrong information.

3 - The Miami Seaquarium was listed as a stop on the bus tour on the paperwork, sent to me by Isango, and when I arrived at the bus stop I was told by the bus company that this information was incorrect. I then had to pay $50 in taxis to take a 20 minute ride to get to the aquarium. And of course return.

The customer service is severely lacking any sort of empathy or service in general and even if you have proof through images, paperwork, email trails and receipts THEY DO NOT LISTEN.

AVOID AT ALL COSTS!

I urge everyone to STAY CLEAR OF ISANGO - this company takes your money under misrepresentation of experiences. I DID NOT GET WHAT I PAID FOR. And once they take your money THEY DO NOT CARE AND CHANGE THE DETAILS ON THE WEBSITE suggesting you're lying.

I purchased a Miami bus tour with Miami Seaquarium tickets which was clearly advertised on the website at the time of purchase as a combo'. I have screen grabs as proof.

There were a variety of issues with what they sold me...

1 - On arriving at the bus stop, with my 18 month old baby, I was told the bus tickets I had been sent weren't valid for travel and I had to make my own way across the city, a 45 minute journey of my own expense in taxis, to pick the tickets up from the main bus office.

2 - At the time of purchase, Isango's website clearly stated that you got a second day free on the bus tour when you received your first ticket, which my paperwork confirmed, however staff of the bus company told me this was not true and Isango had given, and sold, me the wrong information.

3 - The Miami Seaquarium was listed as a stop on the bus tour on the paperwork, sent to me by Isango, and when I arrived at the bus stop I was told by the bus company that this information was incorrect. I then had to pay $50 in taxis to take a 20 minute ride to get to the aquarium. And of course return.

The customer service is severely lacking any sort of empathy or service in general and even if you have proof through images, paperwork, email trails and receipts THEY DO NOT LISTEN.

AVOID AT ALL COSTS!

We booked this hop on hop off tour, we waited for the bus but it did not arrive. After visiting tourist information we were told the bus had been rented out to a private tour and wouldn't be running. We were not informed and were just left out in the rain! We were offer a taxi tour at first but the when we gave our ISANGO voucher in we were told that because we didn't book direct we couldn't take the taxi without paying again, I have now emailed both City Sightseeing and ISANGo over a dozen times for a refund and still haven't got one! Shame on you City Sightseeing and also ISANGO!